1. Who we are
Glenorie Farm is operated by PAXTON AUSTRALIA PTY LTD (ABN 59 688 923 337). In this policy, “we”, “us” and “our” mean Glenorie Farm and PAXTON AUSTRALIA PTY LTD.
2. Information we collect
We may collect your name, phone number, email address, delivery address, preferred collection or delivery date, order notes, products ordered, invoice details and order history. If you create a customer account, we also keep the account details needed to let you sign in securely.
Our website may also process basic technical and security information, such as session identifiers, browser information and server logs. We do not collect card details because this website does not take online card payments.
3. Why we use it
We use your information to accept and prepare orders, arrange pickup or delivery, issue invoices, provide bank-transfer details, show signed-in customers their order history, respond to questions, protect the website and meet our legal and record-keeping obligations.
4. How we collect and share it
We collect information directly from you when you create an account, place an order or contact us, and from staff when they create or update an order for you. We only share information when needed with service providers that host the website, store data, deliver operational email or help us operate the service, and with authorities where the law requires it.
Some technology providers may process or store information outside Australia, including in the United States or other places where they operate. We take reasonable steps when selecting and using providers to protect personal information.
5. Cookies and account security
We use essential session cookies so customer and staff accounts can stay signed in. We do not use advertising cookies. Passwords are stored as one-way cryptographic hashes rather than readable text, and account sessions are protected with secure browser cookies.
6. Storage and retention
We use reasonable technical and organisational safeguards against loss, misuse and unauthorised access. We keep information only for as long as it is reasonably needed for orders, accounts, customer service, security, tax and legal requirements, then delete or de-identify it where appropriate.
7. Access, correction and account requests
You may ask what personal information we hold about you, request a correction, or ask us to close your customer account. Email orders@glenoriefarm.com.au. We may need to confirm your identity before completing a request, and some order or invoice records may need to be retained by law.
8. Questions and complaints
Please email orders@glenoriefarm.com.au with your question or complaint. We will acknowledge it and aim to respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.
9. Updates
We may update this policy when our services or legal obligations change. The current version and effective date will always appear on this page.